:root{color-scheme:light;--navy-950: #07182f;--navy-900: #0a2140;--navy-800: #12335c;--navy-700: #174a7a;--ink: #10243d;--ink-soft: #4d5e72;--muted: #76869a;--line: #dce3eb;--line-strong: #c9d2dd;--surface: #ffffff;--surface-soft: #f5f7fa;--surface-tint: #eef3f8;--canvas: #edf1f5;--sun: #ffc719;--sun-dark: #e3aa00;--app: #1d70d6;--app-soft: #e8f2ff;--wa: #16966a;--wa-soft: #e5f7f0;--danger: #d23c4b;--danger-soft: #fff0f1;--warning: #a76b00;--warning-soft: #fff6d8;--success: #137c57;--shadow-sm: 0 1px 2px rgba(11, 28, 49, .08), 0 4px 14px rgba(11, 28, 49, .04);--shadow-md: 0 12px 32px rgba(7, 24, 47, .12);--radius-sm: 8px;--radius: 12px;--radius-lg: 18px;--topbar-height: 72px;font-family:DM Sans,Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;color:var(--ink);background:var(--canvas)}:root[data-admin-theme=dark]{color-scheme:dark;--ink: #ecf3fb;--ink-soft: #bdcadd;--muted: #8fa0b8;--line: #29415f;--line-strong: #385471;--surface: #102744;--surface-soft: #0c2039;--surface-tint: #16304e;--canvas: #091a30;--app-soft: #153b65;--wa-soft: #123d36;--danger-soft: #46242d;--warning-soft: #4a3a18;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .2), 0 4px 14px rgba(0, 0, 0, .16);--shadow-md: 0 14px 36px rgba(0, 0, 0, .28)}*{box-sizing:border-box}html,body,#root{min-width:320px;min-height:100%;margin:0}html,body{height:100%}body{overflow:hidden;background:var(--canvas);color:var(--ink)}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.53}a{color:inherit}svg{flex:0 0 auto}:focus-visible{outline:3px solid color-mix(in srgb,var(--app) 38%,transparent);outline-offset:2px}.visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.admin-app{height:100dvh;min-height:680px;display:flex;flex-direction:column}.topbar{height:var(--topbar-height);flex:0 0 var(--topbar-height);display:grid;grid-template-columns:minmax(250px,1fr) auto minmax(250px,1fr);align-items:stretch;gap:24px;padding:0 28px;color:#f8fbff;background:linear-gradient(104deg,var(--navy-950),var(--navy-900));border-bottom:1px solid rgba(255,255,255,.09);box-shadow:0 3px 16px #07182f2e;z-index:20}.wordmark{width:max-content;padding:0;border:0;color:#fff;background:transparent;font-family:Libre Caslon Display,Georgia,serif;font-size:28px;letter-spacing:-.7px}.wordmark span{position:relative;display:inline-block}.wordmark span:after{content:"";position:absolute;left:1px;right:19%;bottom:-7px;height:3px;border-radius:3px;background:var(--sun);transform:rotate(-1.2deg)}.topnav{display:flex;align-items:stretch;gap:6px}.topnav button{position:relative;min-width:106px;padding:0 17px;border:0;color:#abbad0;background:transparent;font-size:14px;font-weight:600;letter-spacing:.01em;transition:color .18s ease,background .18s ease}.topnav button:hover{color:#fff;background:#ffffff0a}.topnav button.active{color:#fff}.topnav button.active:after{content:"";position:absolute;left:18px;right:18px;bottom:0;height:3px;border-radius:3px 3px 0 0;background:var(--sun)}.topbar-actions{justify-self:end;display:flex;align-items:center;gap:16px;min-width:0}.live-state{display:inline-flex;align-items:center;gap:7px;color:#c8d5e6;font-size:12px;white-space:nowrap}.live-state i{width:8px;height:8px;border-radius:50%;background:#78879b}.live-state.online i{background:#3fd096;box-shadow:0 0 0 4px #3fd0961f}.live-state.offline i{background:#ef6e78}.admin-name{max-width:142px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#eef4fc;font-size:13px;font-weight:600}.logout-button{padding:9px 13px;border:1px solid rgba(255,255,255,.22);border-radius:8px;color:#eaf1fa;background:#ffffff0a;font-size:12px;font-weight:600}.logout-button:hover{border-color:#ffffff70;background:#ffffff17}.app-content{flex:1;min-height:0}.primary-button,.secondary-button,.quiet-button,.outline-sun-button{min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:9px 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:700;transition:transform .15s ease,box-shadow .15s ease,background .15s ease}.primary-button{border:1px solid var(--sun-dark);color:#17253a;background:linear-gradient(#ffd43e,var(--sun));box-shadow:0 3px 8px #b07d002e}.primary-button:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 6px 14px #b07d003d}.secondary-button{border:1px solid var(--line-strong);color:var(--ink);background:var(--surface)}.secondary-button:hover:not(:disabled){background:var(--surface-tint);border-color:var(--navy-700)}.quiet-button{min-height:34px;padding:6px 10px;border:0;color:var(--app);background:transparent}.outline-sun-button{border:1px solid var(--sun);color:#6c4d00;background:#ffffffa3}.full{width:100%}.spinner,.mini-spinner{display:inline-block;border:2px solid color-mix(in srgb,var(--app) 22%,transparent);border-top-color:var(--app);border-radius:50%;animation:spin .75s linear infinite}.spinner{width:28px;height:28px}.mini-spinner{width:16px;height:16px}.mini-spinner.dark{border-color:#10243d33;border-top-color:#10243d}@keyframes spin{to{transform:rotate(360deg)}}.skeleton{overflow:hidden;position:relative;background:var(--surface-tint)}.skeleton:after{content:"";position:absolute;inset:0;transform:translate(-100%);background:linear-gradient(90deg,transparent,rgba(255,255,255,.45),transparent);animation:shimmer 1.4s infinite}@keyframes shimmer{to{transform:translate(100%)}}.app-loading{min-height:100dvh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:18px;padding:30px;text-align:center;background:radial-gradient(circle at 50% 40%,var(--surface),var(--canvas))}.app-loading p{max-width:430px;margin:0;color:var(--ink-soft)}.app-loading h1{margin:0;font-size:24px}.admin-auth-page{min-height:100dvh;display:grid;place-items:center;padding:28px;background:radial-gradient(circle at 50% 18%,rgba(255,199,25,.12),transparent 34%),linear-gradient(145deg,#e9eef5,#f7f9fb 52%,#e5ebf3)}.admin-auth-card{width:min(430px,100%);padding:34px;border:1px solid rgba(16,36,61,.08);border-radius:22px;background:#fffffff5;box-shadow:0 24px 64px #07182f29}.admin-auth-brand{color:var(--navy-950);font-family:Libre Caslon Display,Georgia,serif;font-size:31px;font-weight:700;letter-spacing:-.8px}.admin-auth-rule{width:78%;height:4px;margin:7px 0 6px;border-block:1px solid var(--navy-950)}.admin-auth-eyebrow{margin:0 0 28px;color:var(--muted);font-size:10px;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.admin-auth-card h1{margin:0 0 8px;color:var(--ink);font-size:24px;letter-spacing:-.02em}.admin-auth-copy{margin:0 0 24px;color:var(--ink-soft);font-size:13px;line-height:1.55}.admin-auth-form{display:grid;gap:8px}.admin-auth-form label{margin-top:8px;font-size:13px;font-weight:750}.admin-auth-form input{width:100%;min-height:48px;padding:11px 13px;border:1.5px solid var(--line-strong);border-radius:10px;color:var(--ink);background:var(--surface-soft)}.admin-auth-form input:focus{border-color:var(--app);background:var(--surface);outline:3px solid rgba(29,112,214,.12)}.admin-auth-code{text-align:center;font-size:25px;font-weight:800;letter-spacing:.34em}.admin-auth-recovery{text-align:center;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:750;letter-spacing:.04em;text-transform:uppercase}.admin-auth-error{margin:8px 0 0;color:var(--danger);font-size:13px;line-height:1.45}.admin-auth-submit{width:100%;margin-top:14px;min-height:48px}.admin-auth-back{margin-top:4px;padding:9px;border:0;color:var(--ink-soft);background:transparent;font-size:12px;font-weight:700}.admin-auth-back:hover{color:var(--ink);text-decoration:underline}.loading-wordmark{color:var(--navy-900);font:36px Libre Caslon Display,Georgia,serif}:root[data-admin-theme=dark] .loading-wordmark{color:#fff}.state-icon,.large-state-icon{display:grid;place-items:center;border-radius:50%}.state-icon{width:58px;height:58px}.state-icon.danger,.large-state-icon.warning{color:var(--danger);background:var(--danger-soft)}.large-state-icon{width:62px;height:62px}.large-state-icon.success{color:var(--success);background:var(--wa-soft)}.large-state-icon.info{color:var(--app);background:var(--app-soft)}.toast-stack{position:fixed;z-index:100;right:24px;bottom:24px;width:min(390px,calc(100vw - 32px));display:grid;gap:10px;pointer-events:none}.toast{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;padding:13px 14px;border:1px solid var(--line);border-left:4px solid var(--app);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-md);font-size:13px;pointer-events:auto}.toast.success{border-left-color:var(--success)}.toast.error{border-left-color:var(--danger)}.toast>button{border:0;color:var(--muted);background:transparent;font-size:20px;line-height:1}.conversations-layout{height:100%;display:grid;grid-template-columns:minmax(298px,24%) minmax(510px,1fr) minmax(292px,24%);overflow:hidden;background:var(--surface)}.accounts-panel,.account-rail{min-width:0;background:var(--surface-soft)}.accounts-panel{display:flex;flex-direction:column;border-right:1px solid var(--line)}.accounts-panel-head{padding:22px 18px 14px;border-bottom:1px solid var(--line);background:var(--surface)}.accounts-panel-head h1,.broadcast-list-head h1{margin:0 0 16px;font-size:20px;letter-spacing:-.02em}.search-field{height:40px;display:flex;align-items:center;gap:9px;padding:0 11px;border:1px solid var(--line-strong);border-radius:9px;color:var(--muted);background:var(--surface-soft)}.search-field:focus-within{border-color:var(--app);box-shadow:0 0 0 3px color-mix(in srgb,var(--app) 12%,transparent)}.search-field input{min-width:0;flex:1;border:0;outline:0;background:transparent;font-size:13px}.filter-tabs{margin-top:12px;display:flex;gap:4px;overflow-x:auto;scrollbar-width:none}.filter-tabs button{padding:7px 10px;border:0;border-radius:7px;color:var(--ink-soft);background:transparent;font-size:11px;font-weight:700;white-space:nowrap}.filter-tabs button.active{color:#fff;background:var(--navy-800)}.accounts-list{min-height:0;flex:1;overflow:auto;padding:8px}.account-row{width:100%;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;align-items:start;padding:12px 10px;border:1px solid transparent;border-radius:10px;color:var(--ink);background:transparent;text-align:left}.account-row:hover{background:var(--surface)}.account-row.selected{border-color:color-mix(in srgb,var(--app) 25%,var(--line));background:var(--app-soft);box-shadow:inset 3px 0 0 var(--app)}.account-avatar{width:40px;height:40px;display:grid;place-items:center;border-radius:50%;color:#fff;background:linear-gradient(145deg,var(--navy-700),var(--navy-900));font-size:12px;font-weight:700}.account-row-main{min-width:0;display:grid;gap:3px}.account-row-main strong,.account-row-main small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-row-main strong{font-size:13px}.account-row-main small{color:var(--muted);font-size:11px}.channel-badges{display:flex;gap:4px;margin-top:2px}.channel-badge{padding:2px 5px;border-radius:4px;font-size:8px;font-style:normal;font-weight:800;letter-spacing:.05em}.channel-badge.app{color:var(--app);background:var(--app-soft)}.channel-badge.wa{color:var(--wa);background:var(--wa-soft)}.account-row-end{display:grid;justify-items:end;gap:9px;min-width:28px}.account-row-end small{color:var(--muted);font-size:10px}.account-row-end b{min-width:20px;height:20px;display:grid;place-items:center;padding:0 5px;border-radius:12px;color:#fff;background:var(--danger);font-size:10px}.account-row-end i{color:var(--line-strong);font-style:normal}.account-skeleton{height:70px;margin:4px;border-radius:10px}.conversation-pane{min-width:0;display:grid;grid-template-rows:auto auto auto minmax(0,1fr) auto;background:var(--surface)}.conversation-head{min-height:78px;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:15px 24px 12px;border-bottom:1px solid var(--line)}.conversation-title h2{margin:0;font-size:18px}.conversation-title p{margin:5px 0 0;color:var(--muted);font-size:12px}.conversation-head-badges{display:flex;align-items:center;gap:8px}.device-badge,.request-badge{display:inline-flex;align-items:center;gap:5px;padding:6px 9px;border-radius:14px;font-size:10px;font-weight:700}.device-badge{color:var(--success);background:var(--wa-soft)}.request-badge{color:var(--danger);background:var(--danger-soft)}.conversation-tabs{height:49px;display:flex;gap:28px;padding:0 24px;border-bottom:1px solid var(--line)}.conversation-tabs button{position:relative;display:flex;align-items:center;gap:7px;padding:0 2px;border:0;color:var(--muted);background:transparent;font-size:12px;font-weight:700}.conversation-tabs button.active{color:var(--ink)}.conversation-tabs button.active:after{content:"";position:absolute;left:0;right:0;bottom:-1px;height:3px;border-radius:3px 3px 0 0;background:var(--sun)}.conversation-tabs button span{min-width:18px;height:18px;display:grid;place-items:center;padding:0 4px;border-radius:9px;color:#fff;background:var(--danger);font-size:9px}.takeover-banner{min-height:70px;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:11px 20px;color:#4f410d;background:linear-gradient(90deg,#fff2bb,#fff9df);border-bottom:1px solid #f0d978}:root[data-admin-theme=dark] .takeover-banner{color:#ffe99c;background:#453815;border-color:#6e5922}.takeover-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:50%;color:#860;background:#ffffffa1}.takeover-banner strong{display:block;font-size:12px}.takeover-banner p{margin:4px 0 0;font-size:10px;opacity:.8}.takeover-banner .outline-sun-button{min-height:34px;padding:7px 11px;font-size:11px}.message-thread{min-height:0;overflow:auto;display:flex;flex-direction:column;gap:13px;padding:22px clamp(18px,4vw,58px);background-color:var(--surface-soft);background-image:radial-gradient(circle at 20% 20%,color-mix(in srgb,var(--line) 38%,transparent) 1px,transparent 1px);background-size:22px 22px}.message-line{display:flex;align-items:flex-end;gap:8px}.message-line.outgoing{justify-content:flex-end}.message-avatar{width:25px;height:25px;display:grid;place-items:center;flex:0 0 auto;border-radius:50%;color:#fff;background:var(--navy-700);font-size:9px;font-weight:800}.message-block{max-width:min(77%,620px);display:grid;gap:4px}.message-line.outgoing .message-block{justify-items:end}.message-author{padding:0 4px;color:var(--muted);font-size:8px;font-weight:800;letter-spacing:.08em}.message-bubble{min-width:90px;padding:10px 12px 7px;border:1px solid var(--line);border-radius:4px 14px 14px;background:var(--surface);box-shadow:var(--shadow-sm)}.message-line.outgoing .message-bubble{border-color:#bcd5f1;border-radius:14px 4px 14px 14px;background:var(--app-soft)}.message-line.admin .message-bubble{border-color:#ead47e;background:var(--warning-soft)}.message-bubble p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.48}.message-meta{display:flex;justify-content:flex-end;align-items:center;gap:5px;margin-top:4px;color:var(--muted);font-size:9px}.message-meta button{padding:0 3px;border:0;color:var(--muted);background:transparent}.receipt.read{color:var(--app)}.receipt.failed{color:var(--danger)}.message-quote{display:grid;gap:2px;margin:-3px -3px 8px;padding:6px 8px;border-left:3px solid var(--app);border-radius:5px;background:color-mix(in srgb,var(--surface) 58%,transparent);font-size:10px}.message-attachment{display:flex;gap:9px;align-items:center;margin-bottom:8px;padding:8px;border-radius:8px;color:var(--ink);background:color-mix(in srgb,var(--surface) 70%,transparent);text-decoration:none}.attachment-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:6px;color:#fff;background:var(--navy-700);font-size:8px;font-weight:800}.message-attachment>span:last-child{display:grid}.message-attachment b{font-size:11px}.message-attachment small{color:var(--muted);font-size:9px}.system-message{align-self:center;display:flex;align-items:center;gap:7px;padding:5px 10px;border-radius:14px;color:var(--muted);background:color-mix(in srgb,var(--surface) 78%,transparent);font-size:9px}.system-message.clear-audit{color:var(--danger)}.thread-loading,.conversation-empty,.no-account-selected{margin:auto;display:flex;flex-direction:column;align-items:center;gap:10px;color:var(--muted);text-align:center;font-size:12px}.conversation-empty h3,.no-account-selected h2{margin:5px 0 0;color:var(--ink)}.conversation-empty p,.no-account-selected p{max-width:390px;margin:0;line-height:1.5}.empty-orbit{width:56px;height:56px;display:grid;place-items:center;border:1px solid var(--line-strong);border-radius:50%;color:var(--navy-700);background:var(--surface);font:28px Libre Caslon Display,Georgia,serif;box-shadow:0 0 0 9px color-mix(in srgb,var(--app) 6%,transparent)}.human-composer{padding:12px 20px 13px;border-top:1px solid var(--line);background:var(--surface)}.composer-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:end}.composer-row textarea{width:100%;min-height:42px;max-height:144px;resize:none;padding:11px 13px;border:1px solid var(--line-strong);border-radius:9px;outline:0;background:var(--surface-soft);font-size:13px;line-height:1.4}.composer-row textarea:focus{border-color:var(--app);box-shadow:0 0 0 3px color-mix(in srgb,var(--app) 10%,transparent)}.send-button{height:42px;display:flex;align-items:center;gap:7px;padding:0 15px;border:1px solid var(--sun-dark);border-radius:9px;color:#18253a;background:var(--sun);font-size:12px;font-weight:800}.human-composer>p{margin:7px 2px 0;color:var(--muted);font-size:9px}.human-composer>p.warning{color:var(--danger)}.composer-quote{display:flex;justify-content:space-between;gap:12px;margin-bottom:7px;padding:7px 10px;border-left:3px solid var(--app);border-radius:5px;background:var(--surface-tint);font-size:10px}.composer-quote span{display:grid;gap:2px}.composer-quote button{border:0;color:var(--muted);background:transparent;font-size:17px}.account-rail{border-left:1px solid var(--line)}.account-rail-scroll{height:100%;overflow:auto;padding:21px 18px}.account-rail-scroll>h2{margin:0 0 14px;font-size:17px}.conversation-summary-card{margin-bottom:12px;padding:14px;border:1px solid var(--line);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-sm)}.active-summary .conversation-summary-card{border-color:color-mix(in srgb,var(--app) 36%,var(--line))}.conversation-summary-card h3{display:flex;align-items:center;gap:8px;margin:0 0 12px;font-size:12px}.round-channel-icon{width:30px;height:30px;display:grid;place-items:center;border-radius:50%}.round-channel-icon.mobile{color:var(--app);background:var(--app-soft)}.round-channel-icon.whatsapp{color:var(--wa);background:var(--wa-soft)}.conversation-summary-card dl{margin:0;display:grid;gap:8px}.conversation-summary-card dl>div{display:flex;justify-content:space-between;gap:8px;font-size:10px}.conversation-summary-card dt{color:var(--muted)}.conversation-summary-card dd{margin:0;text-align:right;font-weight:600}.soft-badge{padding:3px 6px;border-radius:7px;font-size:8px;text-transform:uppercase}.soft-badge.open{color:var(--success);background:var(--wa-soft)}.soft-badge.closed{color:var(--muted);background:var(--surface-tint)}.agent-dot{width:7px;height:7px;display:inline-block;border-radius:50%;background:var(--success)}.agent-dot.paused{background:var(--sun-dark)}.agent-dot.processing{background:var(--app);box-shadow:0 0 0 3px color-mix(in srgb,var(--app) 16%,transparent)}.agent-dot.offline{background:var(--muted)}.assisted-by{margin:10px 0 0;padding-top:8px;border-top:1px solid var(--line);color:var(--warning);font-size:9px}.activity-section{margin-top:21px}.activity-section h3{margin:0 0 14px;font-size:12px}.activity-section ol{margin:0;padding:0;list-style:none}.activity-section li{position:relative;display:grid;grid-template-columns:28px 1fr;gap:9px;padding-bottom:15px}.activity-section li:not(:last-child):before{content:"";position:absolute;left:13px;top:29px;bottom:2px;width:1px;background:var(--line)}.activity-icon{width:27px;height:27px;display:grid;place-items:center;z-index:1;border-radius:50%;color:var(--app);background:var(--app-soft)}.activity-icon.agent{color:var(--warning);background:var(--warning-soft)}.activity-section li>div{min-width:0;display:grid;gap:2px}.activity-section b{font-size:10px}.activity-section span,.activity-section time{overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:9px}.inline-empty{min-height:180px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:18px;color:var(--muted);text-align:center;font-size:12px}.inline-empty.compact{min-height:110px}.inline-empty p{margin:0;line-height:1.45}.inline-empty button{border:0;color:var(--app);background:transparent;font-weight:700}.inline-empty.error{color:var(--danger)}.no-account-selected{grid-column:2 / -1}.broadcasts-layout{height:100%;display:grid;grid-template-columns:minmax(290px,23%) minmax(530px,1fr) minmax(350px,29%);overflow:hidden;background:var(--canvas)}.broadcast-list-panel{min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--surface-soft)}.broadcast-list-head{padding:22px 18px 16px;border-bottom:1px solid var(--line);background:var(--surface)}.broadcast-list{min-height:0;flex:1;overflow:auto;padding:10px}.broadcast-card{position:relative;width:100%;display:grid;grid-template-columns:1fr auto;gap:8px 10px;margin-bottom:7px;padding:13px 12px;border:1px solid transparent;border-radius:10px;color:var(--ink);background:transparent;text-align:left}.broadcast-card:hover{background:var(--surface)}.broadcast-card.selected{border-color:color-mix(in srgb,var(--app) 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